Lypt · a phone concierge for veterinary practices
When you are in surgery, the phone is still ringing. Right now, nobody answers it.
You are in a consult. Your nurse is holding a cat still. The phone rings, and it is an owner whose dog has just swallowed something. Hear the voice we put on that line. Call it and see how it answers.
Hear it
Press to call the practice
Try: book a vaccination · is Saturday open · my dog ate chocolate
The same system I run in my own two businesses every day, set up for a vet front desk.
The cost
The calls that come while every hand is on an animal.
A consult runs over. Your nurse is holding a frightened dog. Reception is taking a payment. The phone rings, and rings, and goes to voicemail.
An owner with a frightened pet does not leave a voicemail. They call the next practice.
Emergency detection
Chocolate, at eleven at night. It catches it in seconds.
Poisoning. Bloat. Trouble breathing. Seizures. Trauma. It knows the warning signs, asks the right questions, and gets your emergency team moving. It never guesses, and it never tells someone to wait.
It is not a nurse and it is not a vet. It gets the right people moving fast, and it never gives medical advice.
My dog just ate a whole bar of dark chocolate.
I understand, that can be dangerous. What is your dog’s name, and roughly how much does he weigh?
Baxter, a Labrador, about thirty kilos.
I am alerting the on-call vet now. You will get a text with the nearest emergency clinic. Please start driving.
Overnight report
Emergency
- 23:47Suspected chocolate poisoning. Baxter, Labrador. On-call vet texted 23:48.
Appointments booked
- 00:15Mimi, cat. Thursday 10:00.
- 06:12Rex, dog. Thursday 11:30.
- 06:45Lotti, rabbit. Thursday 14:00.
Prescriptions
- 07:02Refill Apoquel for Bruno.
Enquiries
- 01:30Weekend opening hours.
- 05:55Neutering cost, cat.
By morning
You wake up to the night, sorted.
Every call from while you were closed, in order of what matters. The one emergency, already sent to your on-call vet. The appointments booked. The repeat prescriptions. The questions. One read with your coffee.
One place
The phone, the triage, and the appointment book. One front desk.
Lypt is not software you log into. We set it up around your practice and look after it. It can be just the phone after hours, or it can run your whole front desk.
- Answers every call, day and night, and even when reception is already busy.
- Sorts the emergencies from the routine, and gets your on-call vet moving in seconds.
- Books, moves and cancels appointments, and writes them into your calendar.
- Answers what owners ring to ask. Hours, parking, services, whether you take new patients.
- Takes repeat-prescription requests and passes them to your team.
- Leaves you an overnight report every morning, sorted by urgency.
If you want, it holds your appointment book too, so the phone and the diary are the same system. One place, run for you.
Your number stays the same. Your team changes nothing.
Who it suits
Independent practices that answer their own phones.
Solo vets and small group practices, day practices that go quiet in the evening and at the weekend. If you already have a night reception that answers every call, you probably do not need this.
Try it first
Do not take our word for it. Call the practice.
This is the live front desk, the same one your clients would reach. Book a visit. Ask it anything an owner would. Mention an emergency and hear it escalate. If it sounds like a machine, hang up.
Hear it
Press to call the practice
A live sample. It answers day and night. No real appointment is made.
Not a simulation. Not a recording. Ask it what Lypt is when you are done.
Run a practice yourself? Tell it so near the end, and we will show you how to put this on your own line.
Why it works
We run this every day. In our own businesses.
Lypt answers the phones at our own two venues, every day, and has for over a year. Not one call missed after hours. This is the same system, set up for a veterinary front desk and its emergencies. We do not run a clinic, so we will not pretend we do. When your practice is live, its name goes here.
Michael, Lypt
Heard it?
Put it on your own line.
Fifteen minutes with Michael to set up your practice’s version. Your number stays the same. You can stop whenever you like. If it is not a fit, he will tell you straight.
Book the call- Keep your number
- No lock-in
- Stop anytime
Straight answers
The questions vets ask.
What happens in a real emergency?
It does not treat and it does not diagnose. It recognises the warning signs, takes the caller’s details, alerts your on-call vet, and tells the owner to travel to the nearest emergency clinic now. A person, not a machine, makes every clinical call.
Could it give bad medical advice?
It is built not to. It never suggests a treatment or tells anyone a symptom is safe to wait on. When it is unsure, it escalates. That line does not bend.
Will it sound like a machine?
Call it and judge for yourself. That is the whole point of the number above.
Do we have to change our system?
No. Your number stays the same. If you want, it can hold your appointment book too, but nothing on your side has to change.
What does it cost?
It depends on your practice. We talk about that on the call, once you have heard it. There is no price to work out on this page.